Shipping and Returns

 

Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 21 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales/irrespective of your geographical location.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

 

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 21 days following the date of delivery of the product;

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

 

Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Return in person or send the product (at the customers expense) for a refund. A valid receipt must be sent with the product.

Products returned under this policy must be sent by recorded delivery to:

Davies Timber Limited
Wythall Saw Mills
Alcester road
Wythall
Birmingham
B47 6JG

You will be responsible for paying postage costs associated with returns under this policy

 

Exclusions

The following kinds of products may not be returned under this policy:

(a) any product made to your specification;

(b) any product made to order;

 

Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

 

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

 

Faulty goods

If goods are deemed to be faulty, please contact us upon receipt of the goods. If the goods after being examined by ourselves are found to be faulty or not fit for the purpose supplied, then a replacement or credit will be given against the goods in accordance with our refund policy.

 

About us

Our full name is Davies Timber Limited

Our registered address is:

Wythall Saw Mills
Alcester Road
Wythall
Birmingham
B47 6JG

Our company registration number is 5312398

Our email address is daviestimber@hotmail.com

Our vat number is 851516336